refund and return policy to our products
Overview
Refund & Returns Policy
Thank you for shopping with us. We want you to be satisfied with your purchase. If you’re not completely happy, please review our return policy below.
Return Eligibility
You have 30 days from the date your order is delivered to request a return.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include all original tags and packaging.
- Be accompanied by your order number or proof of purchase.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital or downloadable products
- Personalized or custom-made items
- Underwear and other intimate apparel
- Earrings (for hygiene reasons)
- Clearance or final sale items
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Refunds
After we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times can vary.
If you still have not received your refund, contact us at shoptodirectstore@mailbox.org
Exchanges
We only replace items that are defective, damaged, or incorrect. If you need an exchange, contact us before returning your item.
Return Address
Please send approved returns to:
3 McCullough Dr
New Castle, DE 19720
United States
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
We recommend using a tracked shipping service for valuable items. We cannot guarantee receipt of returned packages.
Contact Us
For questions about returns or refunds, contact us at: